FAQ
Frequently Asked Questions
Everything you need to know about Find and Sign.
What makes Find and Sign different from other tracking applications?
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Find and Sign is a simple, affordable package log for businesses of any size. It runs on an iPad you already own, with no scanners to buy, no leases and no long-term contracts.
How does this application work?
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Scan the shipping label, or type the tracking number, and the parcel is logged. When the recipient picks it up, they sign on the iPad, and the app records the time and GPS location. Every record syncs to findandsign.com for reports, and you can email a PDF proof of delivery.
What carriers does this application work with?
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It scans UPS, FedEx, USPS and DHL labels, plus any barcode for your own in-house couriers. Live tracking updates come from UPS, FedEx and DHL.
Which devices does this application work with?
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Any iPad running iPadOS 16.4 or later, including iPad mini, iPad Air and iPad Pro. iPhone is not supported.
How much does Find and Sign cost?
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$99 per user per month, and you save up to $288 per user when you pay yearly. Every plan starts with a 14-day free trial, and no credit card is needed to start. Need 10 or more users? Call (954) 243-9026.
Is there a contract? Can I cancel anytime?
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There are no long-term contracts. Plans are monthly, quarterly or annual, and you can cancel anytime.
Can more than one person use the same account?
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Yes. The account owner invites team members from the Admin page on findandsign.com, and each person signs in with their own username. Your plan sets how many users you have.
Is my data secure?
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Your parcels, signatures and reports are stored on Amazon Web Services (AWS), and sign-in uses Amazon Cognito. Each account sees only its own parcels.